You’ve built something great.
Now let’s build the team and systems to support it.
At The Glass Advisory, we provide expert guidance on people management, operations, and strategic growth. Our tailored advising services ensure that your business runs smoothly, your team thrives, and your operations are optimized for success.
You started your business with vision and passion - and it worked.
But as your business grows, so do the demands. You’re spending more time managing people and processes, and less time doing the creative, strategic work you love.
That’s where we come in.
The Glass Advisory partners with founders who are ready to scale without burning out.
We work with creative businesses like interior design firms, studios, and agencies, as well as early-stage SaaS and tech companies who need a strong internal foundation to grow sustainably.
As your fractional general management team, we help you lead with clarity, structure, and support.
How we do it:
We don’t just assess where you’re at and offer advice - we work alongside you to make things happen.
As your fractional general management team, we meet with you regularly to get a clear picture of where your business stands and where you want it to go. Together, we identify your biggest challenges and opportunities, then design solutions tailored to your goals.
From strategy to implementation, we act as your thought partner and execution team - so you’re not carrying the weight alone.
What you get when you work with Lauren and Courtney:
Trusted partners to help you build and manage your internal team
Systems for growth - from attracting ideal clients to delivering an exceptional customer experience
Day-to-day operations that run smoothly so you don’t have to do it all
Space to focus on what lights you up - not just what needs to get done
This is for founders who crave more space to lead, create, and grow - without being buried in operations.
Just a few of the ways we support the businesses we advise:
Hiring & Onboarding
Build a stronger, more capable team faster.
We help you attract the right candidates and set them up for success from day one by optimizing your interview process, creating clear onboarding plans, and providing role-specific documentation.
People Management & Team Building
Improve team performance and retention of top talent.
We identify productivity and skill gaps within the team and help you to improve employee performance through direct hands-on coaching of employees. We support you in managing performance of team members and fostering a culture of accountability and motivation.
Sales Strategy
Attract the right clients and keep them coming back.
We help you define exactly who your ideal client is and refine your sales process to speak directly to them. From first touchpoint to final handoff, we optimize your approach to attract better-fit prospects, increase conversions, and build client relationships that lead to long-term loyalty and referrals.
Client Retention & Experience
Keep great clients, and give them a reason to stay.
We help you strengthen client relationships through better communication, consistent service, and standout experiences. From prepping for high-stakes presentations to elevating everyday interactions, we focus on what keeps clients engaged and coming back.
Business & Process Documentation
Run a more consistent, scalable business.
We help you capture and document your key business processes - creating templates and playbooks that make delegation easier and execution more reliable.
Resource & Technology Guidance
Get the right support in place without second guessing.
We advise you on the tools, technology, and expert partners your business needs to grow - whether it’s choosing the right CRM, hiring a fractional CFO, or implementing new client delivery software. We help you evaluate options and make smart, strategic decisions that align with your goals and budget.