Making a Great First Impression

Aug 20

Anytime you’re meeting folks for the first time, it’s beneficial to be thoughtful about how you show up. How do you want to present yourself? What do you want someone new to takeaway after meeting you?

In this episode we talk how to make a great first impression when you’re starting any new professional relationship - whether that’s a new job, joining a new team, or even a manager with a new hire starting on your team.

Be intentional when you’re building the foundation for new relationships. It will pay off in the long-run by allowing you to build meaningful relationships quickly, create connections that go past the surface, and build your brand as a leader and someone who’s looked to and considered when new opportunities arise.

Actionable Tips and Takeaways:

Come in with the right attitude and mindset

Balance confidence with humility - know you’re capable, but stay open to learning.
Even small details, like dressing in a way that helps you feel confident, can set the tone.
Remember: you’re here for a reason.

Quick reminders:

Keep a growth mindset.
Bring positive energy.
Be helpful and approachable.
Listen more than you speak.
Don’t be afraid to contribute ideas - your perspective matters and it’s why you were hired.

Learn team and cross-functional dynamics

Every organization has its own culture and “politics.” Pay attention to dynamics within and across teams.

If you sense tension, ask trusted colleagues about it.
Use your fresh perspective to stay curious and constructive.
Don’t inherit old conflicts- focus on being part of solutions, not past problems.

Ask good questions, and document everything

Your early conversations are gold. Ask thoughtful questions like:

How did you get to where you are today?
What challenges do you face most often?
How has your role evolved over time?
What advice would you give someone in my position?

Take detailed notes - future you will thank you. Reviewing them before follow-ups shows you care and were listening.

Common pitfalls to avoid

Don’t come across as arrogant or dismissive of existing systems.
Avoid overusing “At my last company, we did it this way.”
Don’t pretend to know what you don’t - just ask.
Don’t adopt others’ bad habits without evaluating them.
When mistakes happen (and they will), be upfront with your manager—owning it builds trust.
Don’t shy away from colleagues you don’t click with immediately. Differences are opportunities to grow. This exercise shares more about how to get clarity on your own operating style, and how to learn about others.

Tips For Managers:

First impressions go both ways. As a manager, be intentional about how you welcome new hires.

Make time for real conversations - don’t treat intros as a box to check.
Share priorities and explain how their work connects to the team’s goals.
Be generous with context - if someone looks lost, pause to explain.
Set up weekly 1:1s starting in week one. We talk more about how to have great 1:1s in this episode of The Glass Sessions podcast.
Facilitate 1:1 introductions across the team and cross-functional partners.
Use tools like our Personal User Manual Exercise to improve collaboration and communication.